Trust & procurement
Plain answers for orchestras, schools, festivals, military bands, and arts administrators: how payments work, what happens after purchase, what data we handle, and what our trust labels mean.
Self-serve payments are processed through Airwallex payment links. Cadenza stores transaction status, amount, currency, plan or credit type, and receipt metadata, not full card numbers.
Current self-serve offers include a 14-day money-back guarantee where the paid service has not already been materially consumed. Ticket and subscription refunds flow through the org dashboard when available.
We use application data to operate Cadenza: accounts, dashboards, listings, applications, ticketing, receipts, support, abuse prevention, and service analytics.
Listings and profiles carry source signals such as official, partner feed, community, scraped/system, claimed, verified, and link-check state when available. Missing provenance means we do not make the claim.
The goal is simple: a buyer should never wonder whether money moved, whether access activated, or what the next step is.
Organizations own their profile copy, listing content, logos, uploaded assets, application notes, ticketing records, and customer relationships. Musicians own their profiles, resumes, application materials, saved listings, and account data.
Cadenza needs a license to host, process, display, transmit, and back up content so the product can function. We do not sell applicant files or buyer lists as a product.
Public information, such as organization names, event details, profile pages, and public listings, can be indexed for discovery. Private dashboard data stays behind account and role checks.
Access to organization dashboards is role-gated. Pending claims can be reviewed before write actions unlock. Admin-only tools, revenue data, and org mutation routes require authenticated permissions.
Payment card handling is delegated to Airwallex. Uploaded files and database records are handled by infrastructure providers described in the Privacy Policy.
Cadenza is an early platform. If your procurement process requires a formal security questionnaire, custom DPA, purchase order, or vendor onboarding packet, contact us before purchasing.
Procurement checklist
What data we collect, how we use it, and which service providers support the platform.
Open privacy policyFor payment reconciliation, claim issues, procurement questions, or buyer support.
Contact support