Customer Care Representative (Full-Time)

The Indianapolis Symphony Orchestra is seeking a motivated and energetic person for a full-time position in the Patron Services department to assist in day-to-day Box Office operations and during performances, reporting to the Director of Ticket Services and Database Management. The ISO's box office staff play a critical role in connecting with patrons and acting as ambassadors for the ISO's mission. The primary responsibility is to guarantee an exceptional level of customer service by selling tickets and providing event information; training on Tessitura ticketing software will be provided. Duties include greeting patrons at the box office window, providing accurate event information on ticket availability and prices for ISO events and Hilbert Circle Theatre rentals, resolving guest complaints, proactively selling tickets at the window and via inbound phone calls, outbound calling to patrons, and box office support tasks such as filing, mailing, answering emails and accurate data entry. Submit resume and cover letter to jobs@indianapolissymphony.org.