Customer Relations Representative

Casual, seasonal role supporting ticket sales for the Sydney Symphony Orchestra's busy subscriptions season, September through November, with the potential (but no guarantee) of ongoing casual shifts beyond the season. Duties: responding to customer enquiries by phone, email and webchat; processing the full range of ticketing transactions including subscriptions, single tickets, exchanges and refunds; recommending concerts, packages and seating options; maintaining accurate customer records in the ticketing and CRM systems. Most shifts run 8:45am-4:45pm Monday to Friday, with some evening and weekend shifts, from the SSO office on Pitt Street in Sydney CBD. Pay is $43.93 per hour ($32.75 during training). Requires prior customer service experience (box office, contact centre, retail or hospitality), excellent verbal and written communication, strong attention to detail and accuracy in data entry, and confidence with CRM or ticketing platforms; Tessitura experience and an interest in classical music are desirable. Apply with a CV and cover letter. Applications close Tuesday 4 August 2026. Eligibility: right to work in Australia, subject to a possible Police Check.